Accessing our helpline in other languages
Need support in British Sign Language (BSL)?
We have partnered with Online BSL Interpreting Service, SignLive.
If you are a BSL user, you can use SignLive to connect to us via an Interpreter. Just log in to the SignLive app on iOS, Android, or a web browser and find us in the Community Directory. When you call, the Interpreter may confirm who you want to get in touch with.
How to Access SignLive
The first time you use SignLive you will need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed.
You can access SignLive via the app or a web browser. Visit their website here for more information: Get started with SignLive
For frequently asked questions visit here.
For any SignLive technical issues, please contact: hello@signlive.co.uk
Need support in another language?
We have partnered with Clear Voice, a trusted language service provider, to offer interpreting support on our helpline.
If you need support in another language, we can connect you with a qualified interpreter who will join the call to help you communicate with our team. This service is free and available for all callers who need it.
Clear Voice supports over 250 languages. You can also:
- Ask for an interpreter of a specific gender
- Request an LGBTQI+ trained interpreter
When you call, let us know you’d like to use an interpreter and which language you need. We’ll take your number and call you back once the interpreter is ready, which is usually very quickly.