Caring for women and their partners experiencing pregnancy loss*: ambulance crews

* miscarriage, ectopic or molar pregnancy.

A note of caution: this film includes scenes and conversations that viewers might find upsetting, especially if they have been through pregnancy loss themselves.  You may prefer just to use the good practice guides alone.


on my own


Our good practice guide

From a medical perspective, miscarriage is a common and generally minor complication of pregnancy, but for women and their partners it can be distressing, frightening and lonely.

people in ambulanceIf they have called an ambulance they may be bleeding heavily, in pain and very frightened for their baby and perhaps for themselves.

Any risk to the woman’s health – and to her life in the case of a suspected ectopic pregnancy – will always be your prime concern. But your overall approach can make a positive difference to her experience at a very difficult time.

We spoke to women and ambulance crews about what helps and what makes things harder.

Women told us that they wanted compassion, understanding and acknowledgement of
the emotional impact of miscarriage as well as good physical care.

Ambulance staff told us that they needed more information about pregnancy loss: causes, symptoms and how it is treated or managed. We highlight some key points below, and have added links to where you can find more detailed information.




The context

distressed womenIf a woman has called an ambulance because of pregnancy problems, it is likely to be because she is experiencing unexpected severe pain and heavy bleeding and has no other way of accessing emergency care. She may have collapsed or had a fainting episode/s.

She may be in labour, anywhere from 24 weeks of pregnancy to full-term. This situation is outside the scope of this training resource, however, as we focus on pre-24 week pregnancy loss, which may be:

In miscarriage

  • Pain and/or bleeding may have started completely unexpectedly and increased rapidly; or she might have had some signs and symptoms earlier.
  • She may already have been diagnosed with a ‘missed’, ‘silent’ or incomplete miscarriage and be waiting for medical or surgical management of the process.
  • She may have opted for expectant/natural management of her miscarriage (letting nature take its course) but the pain and bleeding are far more than she expected.
  • Even in the first trimester, pain can be very similar to the contractions of labour.

In ectopic pregnancy

  • Acute abdominal pain, often to one side, is the primary symptom, but there may also be shoulder-tip pain. Bleeding is usually minimal.
  • Symptoms may be confused with appendicitis, especially if the woman does not know if she is pregnant.
  • Acute abdominal pain that resolves may indicate tubal rupture and internal bleeding.

always check for ectopic


Consider how she might be feeling – be sensitive and compassionate

  • different bleeding quoteShe may be hoping that something can be done to save her pregnancy. She may feel as though her baby is dying while she is in the ambulance.
  • For her this situation is an emergency. It can help to reassure her that you are doing everything you can to get her to hospital as quickly as possible. 
  • Don’t give her false hope or reassurance, as Tony does in the film (‘You’re going to be just fine.’). He means to comfort but it is neither appropriate nor helpful.
  • Even if you mean to reduce her distress, try not to make light of her feelings or try to cheer her up.
  • Say (and show) you are sorry for what she’s going through, if it’s appropriate.


Think about your language

  • ambulance crew inside ambulanceMost women want you to refer to the pregnancy as a baby, and to the miscarriage as the loss of their baby. If you’re not sure what language to use, ask her what she’d prefer.
  • Terms like ‘spontaneous abortion’ or ‘products of conception’ are upsetting to most women.
  • Try not to minimise the loss. Referring to it as a ‘just a heavy period’, ‘back luck’ or saying ‘you’re young, you can try again’ can actually increase distress.
  • Try to avoid using medical terminology and/or explain things in lay language.


Deal sensitively with pregnancy tissue and remains

if i lost anything en routeDuring the process of miscarriage, women may pass blood clots, pregnancy tissue or a recognisable fetus or baby. This may happen at home before you arrive or during the journey to hospital.

For many, what happens to these remains is very important. Even if they appear just to be blood and tissue, they are all that remains of their baby. Try to deal with them sensitively.

  • If you see pregnancy tissue or a recognisable fetus in the house, including the toilet, ask if she would like these collected.
  • If there is pregnancy tissue or a recognisable fetus in the toilet, do not automatically flush it away.
  • Any remains that you do collect should be placed in a clean, waterproof container and kept as cool as possible. They may need to be examined, either visually or in the path lab.
  • Ensure the remains are labelled and go with the woman into hospital.


Give clear information about what is happening now…

Be prepared to respond to questions. Here are some example questions and answers.

Is my baby OK?

  • ‘I’m afraid we won’t know until we get you seen at the hospital/until you have a scan’
  • ‘I’m afraid it doesn’t look that way’

Can you stop the bleeding?

  • ‘I’m afraid we can’t, but we’ll look after you as well as we can’

Is there supposed to be this much pain? Is this normal?

  • ‘Unfortunately this kind of pain does often happen during the process of miscarriage. It can be like a mini labour…’

If you can’t give clear answers, think about who might be able to, in the hospital or elsewhere. If appropriate, pass on details of the Miscarriage Association as a source of support. (We can provide you with a supply of contact cards.)

Use our additional training information here to find out more.

… and about next steps

  • Waiting in A&ETell her that you’ll be transferring her to A&E (unless you have a direct link to another department).
  • Explain that once there, she may have to wait some time to be seen.
  • Reassure her that you will make sure that she is covered up during transfer and when you leave her, so she is not embarrassed by obvious vaginal bleeding.


Got more time?

These additional resources might be helpful.

Lecture photo

Additional information for ambulance crews.

In this short teaching video for GPs and junior doctors, Professor Tom Bourne discusses both the medical and emotional aspects of ectopic pregnancy.

Online lecture ‘Talking about Miscarriage’ available free of charge (20 mins).

Take a look at the Miscarriage Association’s information.

View other films in this series.


Consider your needs too

Working in the ambulance service can be hugely rewarding but there’s no denying that it can also be stressful, training quoteespecially when you are treating people with life-threatening illness or injuries.

The extra factor in dealing with miscarriage patients is that you have an additional invisible patient, one whose life you are very unlikely to be able to save or prolong. But that may not be the woman’s perspective. Her levels of anxiety and distress may be very high and you might encounter some difficult emotions not only from her but also from anyone accompanying her.

We hope some of the following suggestions will help – for miscarriage patients and perhaps others too.

Identify the difficulties

These may include:

  • particular reactions that you find difficult to deal with:
    • desperation for you to ‘do something’, solve the problem
    • tears
    • anger and blame – especially if directed at you
  • particular situations that are difficult or distressing:
    • a patient or loss that you identify with due to your own experience
  • your own views and values on the significance of some cases, especially compared with other patients you see
  • the context:
    • limits to the care you can provide
    • limits to the information you can provide: about her condition and about next steps
  • lack of follow-up – never knowing the outcome of your care

Identify your sources of support…

Your most likely source of support will be your peers:

  • in your hospital/Trust
    • individually, informally
    • in staff meetings, training sessions and/or clinical supervision
  • peers from other hospitals
    • individually, informally
    • at conferences and wider training events

You might also consider:

  • your partner, if you have one, or a trusted friend
  • talking to us at the Miscarriage Association in strict confidence 

… and make use of them

It’s one thing to know where you can find support. It’s another thing to do something about it. It’s worth considering that your peers may have similar concerns and might also benefit from talking about these issues together.


And finally

Miscarriage is never easy – for the woman or couple involved or for the staff who are tasked with looking after them. You may not get it right for everyone, but patients will always remember your care, kindness and compassion.

paramedics were wonderful quote

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