Engaging patients and the public
The Miscarriage Association encourages healthcare providers to make positive use of patient and public experiences, thoughts and feedback.
When handled well, in an atmosphere of good listening and mutual respect, an open exchange of views and information can help to improve patient care and/or to resolve unhappiness or complaints. This will benefit not only patients but also healthcare providers who want o provide the best care that they can.
Feedback can be via:
- Written communications
- Face to face meetings between patient and staff/manager
- Meetings with the PALS team
- Patient participation in groups such as Maternity Liaison Committees
- Talks to staff/students
- Consultation with patient groups on specific issues, such as care pathways, certification etc.
The Miscarriage Association provides a health liaison volunteer training pack for patients and the public. Contact us if you would like a copy.
